On a Mac, you'll see the OneDrive cloud icons on the top Menu bar. If you don't see the Menu bar, you may need to adjust your General preferences. For more information, go to Apple Support. If the icon doesn't appear in the Status menu area, OneDrive might not be running: Find OneDrive in your Applications folder. This beginner's guide will help you understand the purpose of Microsoft OneDrive and will teach you how to set it up on a Mac computer and how to use it on a. Open the App Store and search for 'OneDrive.' Tap 'Get,' and then 'Install.' If asked, sign in to your Apple ID. You'll be prompted to set up your OneDrive. Enter the email associated with your Microsoft account, click 'Sign In,'. You'll be given information about your OneDrive. Download and install the Microsoft OneDrive app for PC, Mac, iOS, and Android. Get OneDrive cloud storage to protect your files and access them across all your devices. How to fix sync problems with OneDrive restarting app. If OneDrive isn't syncing any files, it could be a connection problem, which you may be able to fix by restarting the app.
-->There are two basic ways that you, as an administrator, can deploy the OneDrive sync app to Mac users in your organization:
Install and set up the OneDrive sync app by following the instructions in Sync files with OneDrive on Mac OS X. To install the OneDrive sync app for Mac, a user has to be an administrator on the Mac or know an administrator account name and password.
Download the installer package file to your local network, and then use your software distribution tools to deploy the app to your users. By using a software distribution tool, you have more control over the deployment, including which users get the sync app and when. The OneDrive sync app for Mac uses the Apple Installer technology for installation allowing you to use the software distribution tools that you normally use to deploy software to Mac users. You can use Microsoft Intune. Other common tools are Jamf Pro, Munki, and AutoPkg. You can also use Apple Remote Desktop and AppleScript.
Manage OneDrive settings on macOS using property list (.plist) files
After the OneDrive sync app for Mac is installed, users can configure settings for the app. These settings are called preferences. As an administrator, you might want to provide users in your organization with a standard set of preferences. Preferences for the OneDrive sync app for Mac are stored in preference files. These files are often referred to as '.plist files'.
| Standalone | Mac App Store | |
|---|---|---|
| Plist location | ~/Library/Preferences/com.microsoft.OneDrive.plist | ~/Library/Containers/com.microsoft.OneDrive-mac/Data/Library/Preferences/com.microsoft.OneDrive-mac.plist |
| Domain | com.microsoft.OneDrive | com.microsoft.OneDrive-mac |
Configure sync app settings
Onedrive Mac Sync Problem
Configure the settings on macOS as follows:
Quit the OneDrive app.
Define the settings you want to change by creating a Plist file with the values. You can also use a script to set the default values.
Deploy the settings onto the local computer.
Refresh the preferences cache.
On the next start of OneDrive, the new settings will be picked up.
Overview of settings
Use the following keys to preconfigure or change settings for your users. The keys are the same whether you run the standalone or Mac App Store edition of the sync app. However, the Plist file name and domain name will be different. When you apply the settings, ensure that you target the appropriate domain depending on the edition of the sync app.
List of settings
AllowTenantList
This setting prevents the users from uploading files to other organizations by specifying a list of allowed tenant IDs. If you enable this setting, the user gets an error if they attempt to add an account from an organization that isn't in the allowed tenants list. If the user has already added the account, the files stop syncing. This setting takes priority over Block syncing OneDrive accounts for specific organizations setting. Do NOT enable both settings at the same time.
The parameter for the AllowTenantList key is TenantID and its value is a string, which determines the tenants for whom the Allow Tenant setting is applicable. For the setting to be complete, this parameter also requires a boolean value to be set to it. If the boolean value is set to True, the tenant is allowed to sync.
The example for this setting in the plist file is:
AllowTenantList
TenantId1
True
TenantId2
True
AutomaticUploadBandwidthPercentage
This setting enables the sync app to automatically set the amount of bandwidth that can be used for uploading files, based on available bandwidth.
Microsoft Onedrive Not Syncing Macbook
To enable this setting, you must define a number between 1 and 99 that determines the percentage of bandwidth the sync app can use out of the total available bandwidth.
The example for this setting in the plist file is:
AutomaticUploadBandwidthPercentage
(Bandwidth)
BlockExternalSync
This setting prevents the sync app from syncing libraries and folders shared from other organizations.
Set the setting's value to True, to prevent the users from syncing OneDrive, SharePoint libraries, and folders with organizations other than the user's own organization. Set the value to False or don't enable the setting to allow the OneDrive, and SharePoint files to be synced with other organizations also.
The example for this setting in the plist file is:
BlockExternalSync
<(Bool)/>
BlockTenantList
This setting prevents the users from uploading files to organizations that are included in the blocked tenant IDs list.
If you enable this setting, the users get an error if they attempt to add an account from an organization that is blocked. If a user has already added an account for a blocked organization, the files stop syncing. This setting does NOT work if you have Allow syncing OneDrive accounts for only specific organizations setting enabled. Do NOT enable both settings at the same time.
Enable this setting by defining IDs for the TenantID parameter, which determines the tenants to whom the block tenant setting is applicable. Also set the boolean value to True for the ID of every tenant you want to prevent from syncing with the OneDrive and SharePoint files and folders.
Note: In the list, inclusion of the tenant ID alone doesn't suffice. It's mandatory to set the boolean value to True for the ID of each tenant who is to be blocked.
The example for this setting in the plist file is:
BlockTenantList
TenantId1
True
TenantId2
True
DefaultFolderLocation
This setting specifies the default location of the OneDrive folder for each organization.
The parameters are TenantID and DefaultFolderPath.The TenantID value is a string that determines the tenants to whom the default folder location setting is applicable.The DefaultFolderPath value is a string that specifies the default location of the folder.
The following are the conditions governing the default folder location:-Mac app store: The path must already exist when the user is setting up the sync app.-Standalone: The path will be created (if it doesn't already exist) after the user sets up the sync app. Only with the Standalone sync app you can prevent users from changing the location.
The example for this setting in the plist file is:
DefaultFolder
Path
(DefaultFolderPath)
TenantId
(TenantID)
DisableHydrationToast
This setting prevents toasts from appearing when applications cause file contents to be downloaded.
If you set the setting's value to True, toasts do not appear when applications trigger the download of file contents.
The example for this setting in the plist file is:
DisableHydrationToast
<(Bool)/>
DisablePersonalSync
This setting blocks user from signing in and syncing files in personal OneDrive accounts. If this setting has been configured after a user has set up sync with a personal account, the user gets signed out.
If you set the setting's value to True, the users are prevented from adding or syncing personal accounts.
The example for this setting in the plist file is:
DisablePersonalSync
<(Bool)/>
DisableTutorial
This setting prevents the tutorial from being shown to the users after they set up OneDrive.
If you set this setting's value to True, the tutorial is blocked from being shown to the users after they set up the OneDrive.
The example for this setting in the plist file is:
DisableTutorial
<(Bool)/>
DownloadBandwidthLimited
This setting sets the maximum download throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app.
Set this setting's value to an integer between 50 KB/sec and the maximum rate is 100,000 KB/sec that determines the download throughput in KB/sec that the sync app can use.
The example for this setting in the plist file is:
DownloadBandwidthLimited
(Download Throughput Rate in KB/sec)
FilesOnDemandEnabled
This setting specifies whether Files On-Demand is enabled.
Important
We recommend keeping Files On-Demand enabled. See all our recommendations for configuring the sync app
If you don't set this setting, Files On-Demand will be enabled automatically as we roll out the feature, and users can turn the setting on or off.
If you set this setting to True, FilesOnDemand is enabled and the users who set up the sync app can view the online-only files, by default.
If you set this setting to False, FilesOnDemand is disabled and the users won't be able to turn it on.
The example for this setting in the plist file is:
FilesOnDemandEnabled
<(Bool)/>
Onedrive Not Syncing On Pc
HideDockIcon
This setting specifies whether a dock icon for OneDrive is shown.
If you set this setting's value to True, the OneDrive dock icon is hidden even if the app is running.
The example for this setting in the plist file is:
HideDockIcon
<(Bool)/>
HydrationDisallowedApps
This setting prevents apps from automatically downloading online-only files. You can use this setting to lock down apps that don't work correctly with your deployment of Files On-Demand.
To enable this setting, you must define a string in JSON format as described below:[{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}]
'appID' can be either the BSD process name or the bundle display name. 'MaxBuildVersion' denotes the maximum build version of the app that will be blocked. 'MaxBundleVersion' denotes the maximum bundle version of the app that will be blocked.
The example for this setting in the plist file is:
HydrationDisallowedApps
[{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}, {'ApplicationId':'appId2','MaxBundleVersion':'3.2','MaxBuildVersion':'2.0'}]
<(Bool)/>
OpenAtLogin
This setting specifies whether OneDrive starts automatically when the user logs in.
If you set this setting's value to True, OneDrive starts automatically when the user logs in on Mac.
The example for this setting in the plist file is:
OpenAtLogin
<(Bool)/>
SharePointOnPremFrontDoorUrl
This setting specifies the SharePoint Server 2019 on-premises URL that the OneDrive sync app must try to authenticate and sync against.
To enable this setting, you must define a string containing the URL of the on-premises SharePoint Server.
The example for this setting in the plist file is:
SharePointOnPremFrontDoorUrl
https://Contoso.SharePoint.com
SharePointOnPremPrioritizationPolicy
This setting determines whether or not the client should set up sync for SharePoint Server or SharePoint in Microsoft 365 first during the first-run scenario when the email is the same for both SharePoint Server on-premises and SharePoint in Microsoft 365 in a hybrid scenario.
If you set this setting's value to 1, it is an indication that OneDrive should set up SharePoint Server on-premises first, followed by SharePoint in Microsoft 365.
The example for this setting in the plist file is:
SharePointOnPremPrioritizationPolicy
(0 or 1)
SharePointOnPremTenantName
This setting enables you to specify the name of the folder created for syncing the SharePoint Server 2019 files specified in the Front Door URL.
If this setting is enabled, you can specify a TenantName that is the name the folder will use in the following convention:
OneDrive – TenantName (specified by you)
TenantName (specified by you)
If you do not specify any TenantName, the folder will use the first segment of the FrontDoorURL as its name. For example, https://Contoso.SharePoint.com will use Contoso as the Tenant Name in the following convention:
OneDrive – Contoso
Contoso
The example for this setting in the plist file is:
SharePointOnPremTenantName
Contoso
Tier
You can configure the OneDrive Standalone sync app to receive delayed updates.
| PList Location | Domain |
|---|---|
| ~/Library/Preferences/com.microsoft.OneDriveUpdater.plist | com.microsoft.OneDriveUpdater |
| Setting | Description | Parameters | Example Plist Entry |
|---|---|---|---|
| Tier | Defines the update ring for the computer | UpdateRing (String): This parameter has two different values. Production - The default update ring for OneDrive updates. Insiders - This update ring receives updates that are 'pre-production' and that allow you to play with features before they are released. Note that builds from this ring may be less stable. Enterprise - This update ring (now called 'Deferred') receives updates after they have been rolled out through the Production ring. It also lets you control the deployment of updates. For more information about the update rings and the procedure used by the sync app for checking for updates, see The OneDrive sync app update process. | Tier (UpdateRing) |
Important
We recommend selecting several people in your IT department as early adopters to join the Insiders ring and receive features early. We recommend leaving everyone else in the organization in the default Production ring to ensure they receive bug fixes and new features in a timely fashion. See all our recommendations for configuring the sync app
UploadBandwidthLimited
This setting defines the maximum upload throughput rate in KB/sec for computers running the OneDrive sync app.
To enable this setting, set a value between 50 and 100,000 that is the upload throughput rate the sync app can use.
The example for this setting in the plist file is:
UploadBandwidthLimited
(Upload Throughput Rate in KB/sec)
Part 2. Top 10 Tips to Fix OneDrive Sync Problems
As stated above, there can be plenty of reasons for the OneDrive sync problem. If you are also experiencing any setback related to OneDrive, follow these tips to fix OneDrive sync problems.
1. Reestablish the sync
This is the easiest way to fix OneDrive sync problems. You can exit the OneDrive desktop app from your system and sync it again in order to resolve an issue. To do this, right-click the OneDrive cloud icon on your notification area. If you can't find its shortcut, then click on the option of 'Show Hidden Icons'.
From here, choose to 'Exit' the app and close its desktop program. Now, restart the system, which will let OneDrive establish the connection again. If your OneDrive is not syncing, then this would be an easy fix.
2. Compress files and folders
Manage OneDrive settings on macOS using property list (.plist) files
After the OneDrive sync app for Mac is installed, users can configure settings for the app. These settings are called preferences. As an administrator, you might want to provide users in your organization with a standard set of preferences. Preferences for the OneDrive sync app for Mac are stored in preference files. These files are often referred to as '.plist files'.
| Standalone | Mac App Store | |
|---|---|---|
| Plist location | ~/Library/Preferences/com.microsoft.OneDrive.plist | ~/Library/Containers/com.microsoft.OneDrive-mac/Data/Library/Preferences/com.microsoft.OneDrive-mac.plist |
| Domain | com.microsoft.OneDrive | com.microsoft.OneDrive-mac |
Configure sync app settings
Onedrive Mac Sync Problem
Configure the settings on macOS as follows:
Quit the OneDrive app.
Define the settings you want to change by creating a Plist file with the values. You can also use a script to set the default values.
Deploy the settings onto the local computer.
Refresh the preferences cache.
On the next start of OneDrive, the new settings will be picked up.
Overview of settings
Use the following keys to preconfigure or change settings for your users. The keys are the same whether you run the standalone or Mac App Store edition of the sync app. However, the Plist file name and domain name will be different. When you apply the settings, ensure that you target the appropriate domain depending on the edition of the sync app.
List of settings
AllowTenantList
This setting prevents the users from uploading files to other organizations by specifying a list of allowed tenant IDs. If you enable this setting, the user gets an error if they attempt to add an account from an organization that isn't in the allowed tenants list. If the user has already added the account, the files stop syncing. This setting takes priority over Block syncing OneDrive accounts for specific organizations setting. Do NOT enable both settings at the same time.
The parameter for the AllowTenantList key is TenantID and its value is a string, which determines the tenants for whom the Allow Tenant setting is applicable. For the setting to be complete, this parameter also requires a boolean value to be set to it. If the boolean value is set to True, the tenant is allowed to sync.
The example for this setting in the plist file is:
AllowTenantList
TenantId1
True
TenantId2
True
AutomaticUploadBandwidthPercentage
This setting enables the sync app to automatically set the amount of bandwidth that can be used for uploading files, based on available bandwidth.
Microsoft Onedrive Not Syncing Macbook
To enable this setting, you must define a number between 1 and 99 that determines the percentage of bandwidth the sync app can use out of the total available bandwidth.
The example for this setting in the plist file is:
AutomaticUploadBandwidthPercentage
(Bandwidth)
BlockExternalSync
This setting prevents the sync app from syncing libraries and folders shared from other organizations.
Set the setting's value to True, to prevent the users from syncing OneDrive, SharePoint libraries, and folders with organizations other than the user's own organization. Set the value to False or don't enable the setting to allow the OneDrive, and SharePoint files to be synced with other organizations also.
The example for this setting in the plist file is:
BlockExternalSync
<(Bool)/>
BlockTenantList
This setting prevents the users from uploading files to organizations that are included in the blocked tenant IDs list.
If you enable this setting, the users get an error if they attempt to add an account from an organization that is blocked. If a user has already added an account for a blocked organization, the files stop syncing. This setting does NOT work if you have Allow syncing OneDrive accounts for only specific organizations setting enabled. Do NOT enable both settings at the same time.
Enable this setting by defining IDs for the TenantID parameter, which determines the tenants to whom the block tenant setting is applicable. Also set the boolean value to True for the ID of every tenant you want to prevent from syncing with the OneDrive and SharePoint files and folders.
Note: In the list, inclusion of the tenant ID alone doesn't suffice. It's mandatory to set the boolean value to True for the ID of each tenant who is to be blocked.
The example for this setting in the plist file is:
BlockTenantList
TenantId1
True
TenantId2
True
DefaultFolderLocation
This setting specifies the default location of the OneDrive folder for each organization.
The parameters are TenantID and DefaultFolderPath.The TenantID value is a string that determines the tenants to whom the default folder location setting is applicable.The DefaultFolderPath value is a string that specifies the default location of the folder.
The following are the conditions governing the default folder location:-Mac app store: The path must already exist when the user is setting up the sync app.-Standalone: The path will be created (if it doesn't already exist) after the user sets up the sync app. Only with the Standalone sync app you can prevent users from changing the location.
The example for this setting in the plist file is:
DefaultFolder
Path
(DefaultFolderPath)
TenantId
(TenantID)
DisableHydrationToast
This setting prevents toasts from appearing when applications cause file contents to be downloaded.
If you set the setting's value to True, toasts do not appear when applications trigger the download of file contents.
The example for this setting in the plist file is:
DisableHydrationToast
<(Bool)/>
DisablePersonalSync
This setting blocks user from signing in and syncing files in personal OneDrive accounts. If this setting has been configured after a user has set up sync with a personal account, the user gets signed out.
If you set the setting's value to True, the users are prevented from adding or syncing personal accounts.
The example for this setting in the plist file is:
DisablePersonalSync
<(Bool)/>
DisableTutorial
This setting prevents the tutorial from being shown to the users after they set up OneDrive.
If you set this setting's value to True, the tutorial is blocked from being shown to the users after they set up the OneDrive.
The example for this setting in the plist file is:
DisableTutorial
<(Bool)/>
DownloadBandwidthLimited
This setting sets the maximum download throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app.
Set this setting's value to an integer between 50 KB/sec and the maximum rate is 100,000 KB/sec that determines the download throughput in KB/sec that the sync app can use.
The example for this setting in the plist file is:
DownloadBandwidthLimited
(Download Throughput Rate in KB/sec)
FilesOnDemandEnabled
This setting specifies whether Files On-Demand is enabled.
Important
We recommend keeping Files On-Demand enabled. See all our recommendations for configuring the sync app
If you don't set this setting, Files On-Demand will be enabled automatically as we roll out the feature, and users can turn the setting on or off.
If you set this setting to True, FilesOnDemand is enabled and the users who set up the sync app can view the online-only files, by default.
If you set this setting to False, FilesOnDemand is disabled and the users won't be able to turn it on.
The example for this setting in the plist file is:
FilesOnDemandEnabled
<(Bool)/>
Onedrive Not Syncing On Pc
HideDockIcon
This setting specifies whether a dock icon for OneDrive is shown.
If you set this setting's value to True, the OneDrive dock icon is hidden even if the app is running.
The example for this setting in the plist file is:
HideDockIcon
<(Bool)/>
HydrationDisallowedApps
This setting prevents apps from automatically downloading online-only files. You can use this setting to lock down apps that don't work correctly with your deployment of Files On-Demand.
To enable this setting, you must define a string in JSON format as described below:[{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}]
'appID' can be either the BSD process name or the bundle display name. 'MaxBuildVersion' denotes the maximum build version of the app that will be blocked. 'MaxBundleVersion' denotes the maximum bundle version of the app that will be blocked.
The example for this setting in the plist file is:
HydrationDisallowedApps
[{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}, {'ApplicationId':'appId2','MaxBundleVersion':'3.2','MaxBuildVersion':'2.0'}]
<(Bool)/>
OpenAtLogin
This setting specifies whether OneDrive starts automatically when the user logs in.
If you set this setting's value to True, OneDrive starts automatically when the user logs in on Mac.
The example for this setting in the plist file is:
OpenAtLogin
<(Bool)/>
SharePointOnPremFrontDoorUrl
This setting specifies the SharePoint Server 2019 on-premises URL that the OneDrive sync app must try to authenticate and sync against.
To enable this setting, you must define a string containing the URL of the on-premises SharePoint Server.
The example for this setting in the plist file is:
SharePointOnPremFrontDoorUrl
https://Contoso.SharePoint.com
SharePointOnPremPrioritizationPolicy
This setting determines whether or not the client should set up sync for SharePoint Server or SharePoint in Microsoft 365 first during the first-run scenario when the email is the same for both SharePoint Server on-premises and SharePoint in Microsoft 365 in a hybrid scenario.
If you set this setting's value to 1, it is an indication that OneDrive should set up SharePoint Server on-premises first, followed by SharePoint in Microsoft 365.
The example for this setting in the plist file is:
SharePointOnPremPrioritizationPolicy
(0 or 1)
SharePointOnPremTenantName
This setting enables you to specify the name of the folder created for syncing the SharePoint Server 2019 files specified in the Front Door URL.
If this setting is enabled, you can specify a TenantName that is the name the folder will use in the following convention:
OneDrive – TenantName (specified by you)
TenantName (specified by you)
If you do not specify any TenantName, the folder will use the first segment of the FrontDoorURL as its name. For example, https://Contoso.SharePoint.com will use Contoso as the Tenant Name in the following convention:
OneDrive – Contoso
Contoso
The example for this setting in the plist file is:
SharePointOnPremTenantName
Contoso
Tier
You can configure the OneDrive Standalone sync app to receive delayed updates.
| PList Location | Domain |
|---|---|
| ~/Library/Preferences/com.microsoft.OneDriveUpdater.plist | com.microsoft.OneDriveUpdater |
| Setting | Description | Parameters | Example Plist Entry |
|---|---|---|---|
| Tier | Defines the update ring for the computer | UpdateRing (String): This parameter has two different values. Production - The default update ring for OneDrive updates. Insiders - This update ring receives updates that are 'pre-production' and that allow you to play with features before they are released. Note that builds from this ring may be less stable. Enterprise - This update ring (now called 'Deferred') receives updates after they have been rolled out through the Production ring. It also lets you control the deployment of updates. For more information about the update rings and the procedure used by the sync app for checking for updates, see The OneDrive sync app update process. | Tier (UpdateRing) |
Important
We recommend selecting several people in your IT department as early adopters to join the Insiders ring and receive features early. We recommend leaving everyone else in the organization in the default Production ring to ensure they receive bug fixes and new features in a timely fashion. See all our recommendations for configuring the sync app
UploadBandwidthLimited
This setting defines the maximum upload throughput rate in KB/sec for computers running the OneDrive sync app.
To enable this setting, set a value between 50 and 100,000 that is the upload throughput rate the sync app can use.
The example for this setting in the plist file is:
UploadBandwidthLimited
(Upload Throughput Rate in KB/sec)
Part 2. Top 10 Tips to Fix OneDrive Sync Problems
As stated above, there can be plenty of reasons for the OneDrive sync problem. If you are also experiencing any setback related to OneDrive, follow these tips to fix OneDrive sync problems.
1. Reestablish the sync
This is the easiest way to fix OneDrive sync problems. You can exit the OneDrive desktop app from your system and sync it again in order to resolve an issue. To do this, right-click the OneDrive cloud icon on your notification area. If you can't find its shortcut, then click on the option of 'Show Hidden Icons'.
From here, choose to 'Exit' the app and close its desktop program. Now, restart the system, which will let OneDrive establish the connection again. If your OneDrive is not syncing, then this would be an easy fix.
2. Compress files and folders
Even if you have got a premium plan on OneDrive, you can't upload a single file of more than 10 GB at a time. If there is a high-definition video or any other file that is exceeding this storage limit, then you should try to compress it before uploading. You can easily compress a file using Windows native feature or WinZip.
Simply right-click the file you wish to compress and select the 'Add to Archive' or 'Send to Compressed folder' option. It depends on the version of Windows you are using. It will open a pop-up like this. From here, you can select the type of compression and limit the storage of your file to fix OneDrive sync problems.
3. Update Windows
If you are running OneDrive on an older version of Windows, then chances are that you might face plenty of setbacks while syncing it. It has been observed by plenty of users that after updating their Windows, they are able to resolve the OneDrive sync issue. You can resolve this issue by visiting Control Panel > System & Security > Windows Update and check for an update.
Afterward, you can choose to update your operating system by following simple on-screen instructions.
4. Connect your OneDrive account to Windows manually
Most of the time, Windows establishes an automatic connection between the OneDrive directory and your account. Nevertheless, if there is a problem in the connection, then you might experience OneDrive not syncing issue. To resolve this, visit your Windows settings (by clicking on the gear-like symbol) and visit the 'Accounts' section. Click on Email & App Accounts > Add an account and add your OneDrive account manually.
It will open an interface like this. Here, provide your OneDrive (i.e. Windows/live) credentials and sign-in to your account.
5. Select the folders you wish to sync
Since OneDrive has limited storage, you can't sync everything to it. Additionally, if you have just upgraded to Windows 10, then you need to manually select the folders you wish to sync with OneDrive to resolve OneDrive sync issues. Firstly, right-click the OneDrive icon from the notification panel and visit its Settings. From here, visit the Account tab and click on the 'Choose folders' button.
You will get a pop-up window like this. Just check the folder you wish to sync with OneDrive and click on the 'Ok' button when you are done to implement these changes.
6. Switch off the Office upload
Computer Not Syncing To Onedrive
It has been observed that the automatic office upload option can tamper with the ongoing functioning of OneDrive. If your OneDrive is not syncing, then visit its Settings and click on the 'Office' tab. From here, you need to un-check the option of 'Use Office to sync Office files that I open' and save your selection by clicking the 'Ok' button. Restart the drive again to fix this issue.
Microsoft Onedrive Not Syncing Mac
7. Check if the file path is too long
As per the guidelines given by Microsoft, your file path should not exceed 255 characters. If you have created different sub-folders or have a long pathname, then it might cause the OneDrive sync problem. This is one of the most overlooked yet efficient tips to help you fix OneDrive sync problems. Visit your folders stored on the OneDrive directory and rename them to maintain a shorter file path.
8. Unlink OneDrive from your system
If you still get OneDrive sync issues after resetting it, then you should unlink it from your PC and later choose to sync your folders selectively. This can be done by visiting the Settings option on OneDrive and selecting the 'Accounts' tab. From here, choose the option of 'Unlink OneDrive' or 'Unlink this PC' and apply changes.
Later, restart your system and choose to select the folders you wish to sync with OneDrive manually.
9. Manage your storage
If you don't have enough space on OneDrive, then the chances are that you might experience OneDrive not syncing issue. Firstly, check the amount of free space you have on OneDrive. Go to your account right here and log-in using your credentials. From the 'Storage' option, you can see the amount of free space you have on OneDrive. If you don't have enough space, try to empty it to fix OneDrive sync problems.
At the same time, you need to ensure that your hard disk has enough space as well. Visit your directory to check it. To order to manage space, right-click it, and choose the option of 'Properties'. Visit the 'General' tab and click on 'Disk cleanup' to manage your storage.
10. Reset OneDrive manually
If nothing else seems to work, then try to reset OneDrive manually to overcome this issue. There are two ways to do this. The first option is to open the Run prompt (by pressing the Windows and 'R' key at the same time) and entering the command: %localappdata%MicrosoftOneDriveonedrive.exe /reset.
The second way is to open the command prompt (by pressing the Windows and 'X' key and selecting the Command Prompt option) and entering the above-mentioned command.
After resetting OneDrive, enter the command (either on Command prompt or Run prompt): %localappdata%MicrosoftOneDriveonedrive.exe. This will run the setup once again and re-establish the connection.
